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Refund Policy

Last updated  May 4, 2025

This Refund Policy constitutes an integral part of the Marketspace-Topseller LLC Terms and Conditions ("Legal Terms") and governs the terms applicable to refunds and returns for products purchased via CodeHunger.net. By placing an order, you acknowledge and agree to this Policy. Please note that all sales are considered final, subject only to the limited exceptions outlined below for defective physical media.

1. Digital Product Sales Policy

All purchases of digital products downloadable or accessible via CodeHunger.net are final and non-refundable. Due to the intangible nature of digital goods and immediate access provided upon purchase, we do not accept returns, issue refunds, or permit exchanges for any digital products.

2. Physical Product (DVD Disk) Return Policy for Defective Items

Our return policy for physical DVD disks is strictly limited to items that are defective or damaged upon arrival. Returns are accepted solely for the purpose of replacement; monetary refunds are not issued.

2.1. Eligible Conditions for Replacement: A replacement may be requested only under the following circumstances:

  • The DVD disk exhibits a verifiable manufacturing defect rendering it unreadable or unusable.
  • The DVD disk sustained verifiable physical damage during transit prior to delivery.

2.2. Ineligible Conditions for Return/Replacement: Returns or replacements will NOT be processed if:

  • The DVD disk is functional, but the customer no longer wishes to keep it (i.e., customer remorse).
  • The digital content on the DVD disk has been accessed, copied, or utilized.
  • The DVD disk was damaged due to customer mishandling, accident, or improper use after successful delivery.

3. Procedure for Requesting DVD Replacement

To initiate a replacement request for a qualifying defective or damaged DVD, the customer must adhere strictly to the following procedure:

3.1. Notification: Contact Marketspace-Topseller LLC customer support via the official contact form at https://codehunger.net/contact within fourteen (14) calendar days of the documented delivery date.

3.2. Required Information: The replacement request submitted via the contact form must include: * The original Order Number. * A detailed description of the specific defect or damage encountered. * Clear photographic or video evidence unequivocally documenting the claimed issue.

3.3. Return Authorization: Upon review and preliminary approval of the submitted evidence, Marketspace-Topseller LLC will issue a Return Merchandise Authorization (RMA) number and provide return instructions. Items returned without a valid RMA number will not be accepted or processed.

3.4. Shipping the Defective Item: The customer must securely package and ship the defective DVD disk, clearly marked with the provided RMA number, to the following address:

Marketspace-Topseller LLC
Attn: Returns
RMA #[Your Issued RMA Number]
Salkhino St., N 6
Chugureti District, Tbilisi, 0101
Georgia

3.5. Return Shipping Costs & Tracking: The customer is solely responsible for all costs associated with returning the defective item. Marketspace-Topseller LLC strongly recommends using a trackable shipping service for the return shipment. We are not liable for items lost or damaged during return transit.

4. Inspection and Replacement Fulfillment

4.1. Inspection: Upon receipt of the returned DVD disk, Marketspace-Topseller LLC will conduct an inspection to verify the claimed defect or damage against the evidence provided.

4.2. Replacement Dispatch: If the inspection confirms the defect or damage qualifies under Section 2.1, a replacement DVD disk will be dispatched to the customer using a standard shipping method, typically at the Company's expense. Please allow up to thirty (30) calendar days from the date we receive the returned item for inspection, processing, and delivery of the replacement.

4.3. Non-Verification: If the inspection does not confirm the claimed defect or damage, or if the item is deemed ineligible for return based on the conditions outlined in Section 2.2, no replacement will be issued. The original item will not be automatically returned to the customer; return shipping of the non-defective item can be arranged at the customer's sole expense upon request.

5. Inquiries

Should you have any questions regarding this Refund Policy, please direct your inquiries through our official contact channel: https://codehunger.net/contact

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