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Shipping & Delivery Policy
Last updated May 4, 2025
This Shipping & Delivery Policy forms an integral part of the Marketspace-Topseller LLC Terms and Conditions ("Legal Terms") and governs the shipment and delivery of physical products purchased via CodeHunger.net. By placing an order requiring physical shipment, you acknowledge and agree to the terms outlined herein.
1. Permitted Shipping Destinations
Shipment of physical products purchased via CodeHunger.net is restricted solely to delivery addresses located within Georgia and the Member States comprising the European Union (EU). Marketspace-Topseller LLC does not currently offer shipping services for physical goods to any other countries or territories outside of this specified region. Orders requesting shipment to destinations not included in this list will not be processed. Marketspace-Topseller LLC reserves the right to modify the list of permitted shipping destinations based on operational capabilities, carrier service availability, or changes in international shipping regulations.
2. Shipping Carriers and Delivery Terms
2.1. Third-Party Carriers: All physical product shipments are fulfilled through third-party shipping carriers selected by Marketspace-Topseller LLC.
2.2. Delivery Timelines: Estimated delivery times vary based on the destination country and the operational schedules of the designated carrier. Marketspace-Topseller LLC does not guarantee specific delivery dates.
2.3. Delays Beyond Company Control: The Company assumes no responsibility for shipment delays attributable to customs clearance processes, carrier operational failures, regulatory inspections, adverse weather conditions, or other external factors beyond its reasonable control.
2.4. Address Accuracy: The customer is solely responsible for providing a complete and accurate shipping address at the time of purchase. Marketspace-Topseller LLC shall not be liable for non-delivery or mis-delivery resulting from inaccurate or incomplete address information provided by the customer (refer also to Section 4.3).
2.5. Tracking Information: Where available from the carrier, a shipment tracking number will be provided to the customer upon dispatch of the order.
3. Shipping Costs and Product Pricing
3.1. Incorporated Costs: All applicable shipping and handling fees are incorporated into the final product price displayed at checkout.
3.2. No Additional Charges: No separate or additional shipping charges will be levied after the completion of the purchase transaction for the agreed order.
3.3. Pricing Adjustments: Marketspace-Topseller LLC reserves the right to adjust overall product pricing, which inherently includes the shipping cost component, at its discretion and without prior notice.
4. Order Processing and Dispatch
4.1. Processing Timeframe: Orders for physical products are typically processed within ten (10) business days prior to dispatch.
4.2. Processing Delays: Should significant delays be anticipated in processing or dispatching an order, Marketspace-Topseller LLC will endeavor to notify the customer promptly with an updated estimated timeframe.
4.3. Returned Shipments (Incorrect Address): If a shipment is returned to Marketspace-Topseller LLC due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional reshipping fees should they request the order be sent again.
5. Issues During Transit (Damage, Loss, Non-Delivery)
5.1. Damaged Items: If an order arrives with visible damage sustained during transit, the customer must contact Marketspace-Topseller LLC via the official contact channel (Section 9) within fourteen (14) calendar days of delivery, providing the order number and clear photographic evidence of the damage to both the packaging and the product.
5.2. Lost or Undelivered Items: If an order appears to be lost or has not been delivered within the expected timeframe communicated by the carrier, the customer should first consult the provided tracking information and contact the shipping carrier directly for status updates. While Marketspace-Topseller LLC is not liable for logistical failures by third-party carriers, we will provide reasonable assistance in tracking the shipment upon request.
5.3. Delivered but Missing Packages: Marketspace-Topseller LLC assumes no responsibility for packages that are lost, stolen, or otherwise go missing after the shipping carrier has officially recorded the shipment status as "Delivered" to the address provided by the customer.
6. Returns and Replacements (Related to Shipping Issues)
As detailed in our Refund Policy, returns and monetary refunds for physical products are generally not provided. Replacements are offered solely for defective DVD disks under the specific conditions outlined in the Marketspace-Topseller LLC Refund Policy. Please refer to said policy for procedures concerning defective items.
7. Customer Obligations
In addition to responsibilities specified elsewhere in this Policy, customers are obligated to:
- Provide a complete, accurate, and valid shipping address during the checkout process.
- Actively monitor the provided tracking information (if available) for shipment progress and estimated delivery.
- Ensure appropriate arrangements are made to receive the package upon delivery to prevent potential loss or theft after delivery confirmation.
8. Customs, Duties, and Import Taxes
8.1. International Shipments: Orders shipped to destinations outside of Georgia may be subject to import duties, taxes, customs clearance fees, and other charges levied by the destination country's competent authorities.
8.2. Customer Responsibility: The recipient of the shipment (the customer) is solely and fully responsible for the identification and payment of all such import-related duties, taxes, and fees. These charges are entirely separate from the purchase price and shipping costs paid to Marketspace-Topseller LLC.
8.3. Customs Compliance & Non-Liability: Marketspace-Topseller LLC is not responsible or liable for shipments delayed, held, returned, or confiscated by customs authorities due to the customer's failure to comply with import regulations or refusal/failure to pay required duties and taxes.
9. Inquiries
For any inquiries specifically related to this Shipping & Delivery Policy, please utilize our official online contact form: